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Fulfillment, Shipping and Support Basics

Build a pick-pack-ship SOP, set shipping rates and delivery promises, and run a support inbox with clear targets.

Lessons

1. Introduction1:06
2. 3.4 Pick, Pack, Ship SOP10:24
3. 3.5 Shipping Rates, Zones and Delivery Promises10:16
4. 4.1 Support Inbox and Response Targets10:29
5. Wrap-up1:00

Example store: Northside Candle Co. (fictional, sample numbers).